About

Hi, I’m Heather Bertrand.  I’ve been organizing things for as long as I can remember so, in 2015, I founded Completely Organized to put my talents to good use for others.  

My mission for Completely Organized is to leave things better than I found them – better as defined by you, the customer.  I believe that each client is unique and I provide an in individualized approach for every household and business.

I have a unique set of skills to help each household and business achieve its organizational goals.  

I’m a graduate of the University of Waterloo with a cooperative degree in Biochemistry.  After several years of working in the laboratory at Bright Cheese House I moved to New Zealand to pursue a career in the wine industry.  I worked for Sacred Hill for nearly 10 years.  During that time I implemented and maintained the company’s Quality Management System as well as working on several key projects and being part of the winery’s management team.  

In 2011 I became a certified Neuro Linguistic Programming (NLP) Practitioner.  A key part of this training was to learn how to ask people questions to quickly determine the root cause of issues they are having.  This is a valuable tool I use to help people work towards a more organized life and environment.

I am currently studying towards becoming an Advanced International Organizing Professional

I am a former member of the Professional Organizers in Canada (POC) and I continue operate my business under POC’s Code of Ethics.

When you choose Completely Organized, you’re choosing a company with these core values:

  • Understanding
  • Trust 
  • Relaxed
  • Efficient

Having someone come into your home or business to help you organize can be a bit daunting.  You can trust me to be strictly confidential and non-judgemental.  I understand that everyone is different and my goal is to help you achieve the best possible outcome for you.  My approach to organizing is to be relaxed yet efficient.  I have found that people work best when they’re at ease but it is also my job to keep the client on track to ensure the desired outcome is achieved.